What is Rack’s return policy?
We want you to love what you’ve bought! If you’re not satisfied with your purchase, please return it for a full merchandise refund. We can only accept unworn/unwashed merchandise with tags.
Return your item back within 30 days and you will receive credit back on the initial method of payment. Please include your packing slip in your return parcel for identification purposes.
How to return a product?
Depending on where you bought the product, the return protocols vary.
For products purchased directly on racksoffprice.com return a product?
We are now happy to offer free return labels for returns processed within 30 days of purchase. Please follow our return portal here and follow the simple process to receive your label. You will need your order number and the email address you used when placing your order.
For products purchased on Ebay or Walmart return a product?
Both Ebay and Walmart have simple systems in place to print pre-paid return labels. Both systems track the package thru the process. Here is a link for the Ebay return process. Here is a link to the Walmart return page.
For products purchased on Sears, Rakuten or Bonanza (Racksop.com) return a product?
Unfortunately these platforms do not have simple or pre-paid return options. In these instances please create your own label or print the label using this link.
For products purchased on Amazon or Amazon International return a product?
Amazon has a very user friendly protocol for returning products. Here is a link for returning a product purchased thru amazon.
2960 Rt. 10
Morris Plains, NJ 07950